Terms of service
Terms of Service
Last updated: August 2026
Welcome to Floetica. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.
1. Orders
By placing an order through our website, you confirm that all information provided is accurate and complete.
Your order is subject to acceptance by Floetica. We reserve the right to decline or cancel any order at our discretion, including but not limited to cases where payment cannot be authorised, pricing errors occur, products become unavailable, fraudulent activity is suspected, or we are otherwise unable to fulfil the order.
2. Pricing & Payment
All prices displayed on our website are shown in Pounds Sterling (GBP) and include VAT where applicable.
Payment must be received in full before an order is prepared or dispatched.
We accept the payment methods displayed during checkout.
3. Product Availability
All products are subject to availability.
As flowers are seasonal, natural products, certain varieties or products may occasionally become unavailable.
Where an item from our online collection is unavailable, we will contact you by email and/or WhatsApp to offer the most suitable alternative of the same or greater value.
Wherever reasonably possible, we will contact you before your order is dispatched.
4. Accuracy of Information
Customers are responsible for ensuring that all information provided at the time of placing an order is accurate, including the recipient's name, delivery address, contact details and any delivery instructions.
Floetica cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
5. Intellectual Property
All content on this website, including but not limited to photographs, product images, text, graphics, branding, logos and website design, is the property of Floetica or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, published or used without our prior written permission.
6. Website Use
You agree not to:
- use this website for any unlawful purpose;
- attempt to gain unauthorised access to the website or its systems;
- introduce viruses, malware or other harmful technology;
- interfere with the operation or security of the website;
- copy or misuse any content from this website without permission.
7. Limitation of Liability
Floetica shall not be liable for delays, interruptions or failure to perform our obligations where such circumstances arise from events beyond our reasonable control, including but not limited to severe traffic, road closures, accidents, extreme weather, vehicle breakdown, supplier disruption, industrial action or other unforeseen circumstances.
Some flowers and plants may be harmful to pets if ingested. Customers are responsible for ensuring that floral arrangements are kept out of the reach of pets and young children where appropriate.
Nothing in these Terms excludes or limits any liability that cannot be excluded under the laws of England and Wales.
8. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will take effect immediately upon publication on our website.
Your continued use of our website following any updates constitutes acceptance of the revised Terms.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.