Refund policy
Refund & Return Policy
At Floetica, every arrangement is handcrafted to order using fresh flowers. As flowers are perishable products, our Refund & Return Policy differs from that of non-perishable goods.
Returns
Due to the perishable nature of fresh flowers, we are unable to accept returns of any floral products once they have been delivered.
Orders from Our Online Collection
If your plans change, we encourage you to contact us as soon as possible.
Orders placed from our online collection may be cancelled up to 24 hours before the scheduled delivery date for a full refund.
During peak seasonal periods, including Valentine's Day, Mother's Day and Christmas, cancellations must be received at least 48 hours before the scheduled delivery date.
If a cancellation request is received after these deadlines, we will do our best to accommodate your request; however, we cannot guarantee that cancellation or a refund will be possible.
Once your order has entered preparation or has been dispatched for delivery, it becomes non-cancellable and non-refundable.
Floetica reserves the right to determine when an order has entered preparation.
Changes to Your Order
Requests to amend the delivery address, gift message or delivery date should be submitted in writing by 9:00am (UK time) on the scheduled delivery date by emailing hello@floetica.com or messaging us via WhatsApp at +44 7375 897151.
After this time, we will do our best to accommodate your request, but cannot guarantee that changes will be possible.
Custom & Bespoke Orders
Custom or bespoke floral arrangements created specifically to a customer's individual requirements are non-cancellable, non-changeable and non-refundable.
For the purposes of this policy, a custom order is any arrangement created outside Floetica's online collection or made specifically to a customer's individual requirements.
Quality Concerns
We take great pride in the quality of our flowers and the care with which every arrangement is prepared.
If you believe there is an issue with the quality of your order, please contact us within 24 hours of delivery by emailing hello@floetica.com.
Please include:
- your order number;
- a brief description of the issue;
- clear photographs illustrating the concern.
Each case will be reviewed individually by our team.
Natural Variations
Flowers are natural products and may vary in colour, shape, size and appearance from those shown on our website.
From time to time, seasonal availability or market conditions may require us to substitute certain flowers with alternatives of equal or greater value while maintaining the overall style, colour palette and quality of the arrangement.
Some flower varieties naturally bloom over several days after delivery and may arrive in a less open state to maximise their vase life.